Membership Policies | Earth Nail Spa

Last Updated: 7/20/2026

By enrolling in an Earth Nail Spa membership, you agree to the following policies. For appointment scheduling, cancellation and no-show rules, see our Appointment Policies.

What’s Included in Your Membership

The Earth Club — $129 / month

Unlimited ManicuresPerformance polish, gel, builder gel & Gel-X extensions
Unlimited PedicuresPerformance polish & traditional gel
Serenity Room AccessRed & blue light therapy + Hydrowave Massage Therapy. No appointment needed — and it stays available even while your membership is frozen.
Earth Club PerksOne complimentary beverage per guest & unlimited removals

Memberships are currently full. When memberships become available, you can sign up through the Earth Nail Spa app or the Member Login tab on this website. Join the waitlist to be notified first.

1. Account Standing⌄

Your account must be in good standing with a zero balance to sign up for a membership, to unfreeze one, or to cancel one.
Any unpaid balance — including outstanding service charges, the $25 cancellation, no-show or late-arrival fee, or a decline fee — must be paid in full first.
Outstanding balances must also be paid before using membership benefits or booking appointments.

2. Membership Billing⌄

The monthly membership price is $129.
A one-time $29 enrollment fee is charged when you join, billed on the 1st.
Upon enrollment, members will be charged a prorated amount based on the date of sign-up.
All memberships will then be billed on a universal billing date of the 1st of each month.
Memberships renew automatically on the 1st of each month. There is no long-term contract — membership is month to month.
A 20% gratuity is applied at checkout on services.
All service charges not included in the membership must be paid in full at the time of service.
A one-time $25 fee per visit applies to late cancellations, changes, no-shows and late arrivals — see our Appointment Policies.

3. Failed or Declined Payments⌄

A one-time $25 decline fee will be charged if a payment is declined. This fee is charged once, regardless of how many retry attempts are made.
If a payment fails, the membership is suspended immediately — booking and holding appointments are not available until the balance is paid.
If the balance remains unpaid after 3 days, the membership is cancelled and all future appointments are cancelled.

4. Booking & Scheduling⌄

Membership is designed to provide ongoing access to services, subject to availability.
To ensure fair access for all members, each member may hold up to two appointments on the schedule at any given time.
Once an appointment is completed, members may book additional services.
Appointment availability is limited and based on demand. Members are encouraged to book in advance, check availability regularly, and utilize the waitlist when applicable.

5. Membership Freeze Policy⌄

One full monthly draft must be completed before you are eligible to freeze. For example, if you sign up in January, you become eligible to freeze after the February 1st draft.
After that, members may freeze their membership at any time.
A $10 monthly freeze fee will apply beginning on the next billing cycle (1st of the month).
While membership is frozen, booking new nail service appointments is not permitted, and all future appointments will be automatically canceled.
Serenity Room access continues at no additional cost while your membership is frozen. No appointment is needed.
Members may freeze and unfreeze their membership through the Earth Nail Spa app.
To unfreeze, your account must be in good standing with a zero balance — any unpaid balance must be paid in full first.
Upon unfreezing, the member will be charged the full monthly membership fee, regardless of the date of unfreezing.
Members may freeze their membership multiple times.
Membership pricing will remain the same as the original purchase price upon unfreezing.

6. Membership Cancellation⌄

One full monthly draft must be completed before you are eligible to cancel. For example, if you sign up in January, you become eligible to cancel after the February 1st draft.
After that, members may cancel their membership at any time through the app.
Your account must have a zero balance to cancel your membership. Any outstanding charges or fees must be paid in full first.
Any intent to cancel or freeze must be communicated by the last day of the month preceding the draft. Membership privileges remain active through the end of the billing period.
No refunds will be issued for unused services or time remaining in the billing cycle.
We only process cancellations, freezes, payment issues or refund requests via the app or the website contact form. We do not process these by phone or at the front desk.
If a member is experiencing difficulty booking, the freeze option is recommended as an alternative to cancellation.

7. Membership Usage⌄

Membership is non-transferable and may only be used by the registered member.
Sharing memberships or booking services for others under a membership is not permitted.
To gift a membership, create a membership account with the recipient’s first and last name, phone number, and email address, then purchase the membership through the app or website.

8. Refund Policy⌄

Earth Nail Spa does not provide refunds for unused services.
All membership fees are final once billed, except where explicitly stated in limited-time promotions.