Membership Policies | Earth Nail Spa

Last Updated: 8/22/2026

By enrolling in The Earth Club, you agree to the following policies. For appointment scheduling, cancellation and no-show rules, see our Appointment Policies.

What’s Included in Your Membership

The Earth Club — $129 / month

Unlimited ManicuresPerformance polish, gel, builder gel & Gel-X extensions
Unlimited PedicuresPerformance polish & traditional gel
Serenity Room AccessRed & blue light therapy + Hydrowave Massage Therapy. No appointment needed — and it stays available even while your membership is frozen.
Earth Club PerksOne complimentary beverage per guest, 20% off all retail & unlimited removals

Membership is open. You can join through the Earth Nail Spa app or the Member Login tab on this website.

1. Account Standing⌄

Once your account is at a zero balance and in good standing, you’re able to start a membership, unfreeze one, cancel one, book appointments, and use your membership benefits.
If there’s a balance on the account — a service charge, the $25 cancellation or no-show fee, or a decline fee — settling it in the Earth Nail Spa app clears the way.

2. Membership Billing⌄

The monthly membership price is $129, with a one-time $29 enrollment fee collected when you join.
When you enroll, you’re charged a prorated amount based on your sign-up date. After that, all memberships bill on the same date — the 1st of each month.
Memberships renew automatically on the 1st. There is no long-term contract — membership is month to month.
A 20% gratuity is applied at checkout, calculated on the menu price of the services in your appointment that day, including services that are included with your membership.
If anything about your service isn’t right, tell us at checkout, before you leave — we’ll make it right, including removing that visit’s gratuity.
Any service not included in your membership is paid in full at the time of service.
A $25 fee per base service applies to late cancellations, changes, no-shows, and to late arrivals we are unable to accommodate. That is one $25 fee for each manicure or pedicure booked. See our Appointment Policies.
A service we modify or decline for health and safety reasons is not a cancellation, and no fee applies.

3. Failed or Declined Payments⌄

If a payment is declined, a one-time $25 decline fee applies — once only, however many retry attempts are made.
When a payment fails, the membership is suspended right away: booking and holding appointments pause until the balance is settled in the app.
If the balance is still unpaid after 3 days, the membership is cancelled, along with any future appointments.

4. Booking & Scheduling⌄

Your membership gives you ongoing access to services, subject to availability.
You can keep up to two base services on the schedule at a time, so every member has a fair shot at the book.
A base service is a manicure or a pedicure. Your two can be two manicures, two pedicures, or one of each. Booked together for the same visit, they use both of your spots.
Nail repairs, removals and add-ons do not count toward your two. You can book those whenever you need them.
As soon as one of your base services is done, you’re able to book your next.
If we need to decline or stop a service for health and safety reasons, that appointment is released right away and does not count against your two.
Availability is limited and moves with demand — booking ahead, checking back regularly, and using the waitlist are the surest ways to get the times you want.

5. Membership Freeze Policy⌄

You’re able to freeze once your first full monthly draft has gone through — for example, if you join in January, freezing opens up after the February 1st draft.
After that, you can freeze whenever you need to, as many times as you need to, in the Earth Nail Spa app.
A $10 monthly freeze fee starts on your next billing cycle (the 1st of the month).
While you’re frozen, nail service booking is paused, and any appointments already on the schedule are cancelled.
Serenity Room access continues at no additional cost while your membership is frozen. No appointment is needed.
Once your account is at a zero balance, you can unfreeze any time — settling any outstanding balance comes first.
Unfreezing charges the full monthly membership fee, whatever date you unfreeze on.
Your monthly price stays the same as when you first joined.

6. Membership Cancellation⌄

You’re able to cancel once your first full monthly draft has gone through — for example, if you join in January, cancelling opens up after the February 1st draft.
After that, you can cancel any time in the Earth Nail Spa app.
Once your account is at a zero balance, cancelling goes through — settling any outstanding charges or fees comes first.
Let us know by the last day of the month before the draft, and your membership privileges stay active through the end of that billing period.
Unused services and time remaining in the billing cycle aren’t refunded.
Cancellations, freezes, payment issues and refund requests all go through the app or the website contact form, rather than by phone or at the front desk.
If booking is what’s been difficult, freezing may suit you better than cancelling.

7. Membership Usage⌄

Your membership stays with you — it isn’t transferable, and the benefits cover your own services, not services shared with or booked for someone else.
Your membership works at every Earth Nail Spa location. As we open new studios, you can book and be seen at any of them with the same membership, subject to availability at that location. See our Locations page for where we are and what is coming.
If you’d like to treat someone, you can gift them a membership of their own: set it up in their name in the Earth Nail Spa app or on this website, using their first and last name, phone number, and email address.

8. Refund Policy⌄

Membership and enrollment fees are final once they’re billed, so unused services and unused time in a billing cycle aren’t refunded.
That holds for non-use, missed appointments, travel, schedule conflicts, and limited availability.
If a charge doesn’t look right to you, send it over and we’ll review it. That includes a duplicate charge, an incorrect amount, a charge made after a cancellation or freeze was completed on time, and a separately-paid service you didn’t receive.
Billing concerns go through the Earth Nail Spa app or our Get In Touch page, and our Guest Services team reviews them.