Gift Card Policies | Earth Nail Spa

Last Updated: 8/1/2026

An Earth gift card is a simple way to give someone a little time to themselves. Here is everything you should know before you buy one.

1. Buying a gift card⌄

Earth gift cards are purchased in the Earth app or at the front desk, and come in both digital and physical form. Physical cards are bought at the front desk.
Choose $25, $50, or $75, or enter a custom amount between $25 and $500.
You can buy as many gift cards as you like. Value cannot be added to a gift card after purchase.
Gift cards are sold as a dollar amount rather than a specific service, so your recipient can choose whatever they are in the mood for.

2. Delivery⌄

A digital gift card is emailed to the recipient at the address you provide, along with your personal message.
Please check the recipient’s email address carefully before you confirm. It is the most common thing that goes wrong.
A physical card is handed to you at the front desk, ready to give.
Either way, the balance lives on the gift card itself and is redeemed with the card’s code. Please treat a gift card like cash and keep it somewhere safe — whoever has the code can use the balance.

3. Using a gift card⌄

Gift cards can be used for any service on our menu, including add-ons, for retail products, and for gratuity.
Gift cards can also be used to settle a cancellation, no-show, or late fee.
Gift cards cannot be applied to membership enrollment, monthly membership dues, or membership freeze fees. Membership bills automatically to a card on file.
Gift cards cannot be used to buy another gift card.
You do not need to use the whole balance at once. Whatever is left stays on the card until you use it.
If your visit costs more than your balance, we will apply the full balance and take the difference on another payment method.
Gift cards do not expire.

4. Fees and cash value⌄

There are no fees of any kind. No activation fee, no inactivity fee, no maintenance fee. Your balance does not shrink on its own.
Gift cards cannot be exchanged for cash. Earth is a cashless business.

5. Refunds and transfers⌄

Gift cards are not refundable once purchased and delivered.
A gift card balance stays on the card it was issued to. It cannot be moved to another card, split across cards, combined with another card, resold, or traded.
You are always welcome to cover a friend’s visit at checkout when you are here together.
If a service or product paid for with a gift card is refunded, the amount goes back onto the gift card balance.

6. If something goes wrong⌄

If a gift card never arrived or went to the wrong address, get in touch through the Get In Touch form on our website and we will take care of it.
If a gift card is lost or stolen, tell us as soon as you can. Because the balance is redeemed with the card’s code, anyone holding it can spend it. Send us your emailed receipt as proof of purchase and, if a balance remains, we will void that code and issue a replacement for what is left.
Please keep your receipt. Every purchase is emailed one, including at the front desk, and it is the fastest way for us to find your purchase.
Earth is not responsible for a gift card sent to an incorrect email address provided at purchase, though we will always do our best to help you recover it.

7. Changes to these terms⌄

We may update these terms. The current version is always posted on our website and in the app, and the terms that applied on the day you purchased are the terms that apply to your gift card.

Questions about a gift card? Our Guest Services team handles all of them. Reach them through the Get In Touch form on our website and they will take it from there.