Appointment Policies

• Earth Nail Spa operates by appointment. We are not offering walk-in appointments at this time due to high demand — appointments are typically booked in advance.
• The Serenity Room does not require an appointment.
• Earth Nail Spa reserves the right to refuse service to any guest at its sole discretion.

We ask for 48 hours’ notice for any change to your appointment. A $25 fee per base service applies in the situations below — that’s one $25 fee for each manicure or pedicure booked.

Cancelling or changing your appointment

• Appointments must be canceled or rescheduled at least 48 hours in advance.
• Any changes, cancellations or rescheduling requests made within 48 hours of the appointment time will incur the fee — unless you are moving to an earlier available time on the same day.
• Failure to attend a scheduled appointment is a no-show and will incur the fee.

Arriving late

• We allow a 10-minute grace period. If you arrive within 10 minutes of your appointment time, we will modify your services so we can accommodate you within the remaining appointment window.
• After 10 minutes, the appointment will be cancelled and the fee may be charged.

Paying a fee

• Any outstanding fee or balance on the account must be paid prior to using membership benefits or booking again.
• Repeated violations may result in restricted booking privileges or membership review.

• A 20% gratuity is applied at checkout.
• All non-member services must be paid in full at the time of service.

• Our waitlist is managed on a daily basis. You may create customized entries in the app for multiple days.
• When an opening becomes available, everyone on the waitlist is notified at the same time. Openings are first come, first served — the first guest to book the slot gets it, so we recommend booking as soon as you see the notification.

• All services carry a 7-day guarantee. If something needs attention within 7 days of your service, we will fix it at no charge.
• To arrange a fix, reach out through our Get In Touch page or call (214) 833-5426.