Questions, Answered

Yes — your membership includes all standard manicure and pedicure services, Gel-X extensions among them. Dip powder isn’t a service we offer, and you’ll find the full list of what’s included at earthnailspa.com/services.

All manicure and pedicure services listed on our menu are fully included with your membership. Add-ons — Nail Art and French — are the only services not included; you will find their current pricing on the Services menu. We maintain this focused offering to ensure consistent quality and ease of booking for all our members. One note on your total: a 20% gratuity is applied at checkout on the menu price of your services, and 100% of it goes to your nail artist. If anything about your service isn’t right, tell us at checkout before you leave — we’ll make it right, including that visit’s gratuity. See the Services menu

Our standard services include a variety of elegant shaping options, including Almond, Coffin, Oval, Square, and Squoval, at no additional cost.

Yes. The professional removal of gel polish, builder gel, Gel-X, dip powder, and traditional acrylics is fully included as a courtesy to our members.

Children’s manicures and pedicures aren’t on our current menu, so there are no junior services included in the membership.

Yes. Once you have completed one full monthly draft, you may freeze your membership for a $10 monthly fee. During this time, you may still use the Serenity Room — including Hydrowave Massage Therapy and Red & Blue Light Therapy — at no additional cost. Upon unfreezing, you will be charged your regular monthly membership rate, the same price you originally enrolled at. See our Membership Policies for full freeze and unfreeze details.

To manage your membership, go to your Profile in the Earth app. Your membership appears there under Membership, with buttons to change its status or cancel it. If those options aren’t showing up for you, reach out through ourGet In Touch page. Cancellations, freezes and refunds are all handled in the app or through that form, rather than at the front desk. For more details click here: Membership Policies

For your convenience, memberships automatically renew on the first of each month. See Membership Policies

There’s no long-term contract — membership is month to month. You’re free to cancel or freeze, as long as you let us know by the last day of the month before the draft. See Membership Policies

Membership changes and refund concerns are handled online rather than at the front desk — through the contact form on our website, or the chat in our app. See Membership Policies

Please reach out through our Get In Touch page, and our Guest Services team will review it.

Your membership stays with you — it isn’t transferable, and it covers your own services. If you’d like to treat someone, you can gift them a membership of their own, set up in their name in the app. For more details click here: Membership Policies

You can! Set it up in their name using their first and last name, phone number, and email address, then purchase the membership through our app or website.

We completely understand how frustrating this is. Demand is high and our current members book quickly, and while Addison is our only open location, availability stays limited. We’re actively expanding capacity — adding more technicians and opening additional locations. The availability you see online is exactly what our front desk sees, so there are no extra appointments held back; the app shows you everything that’s open. The best way in is the daily waitlist — add yourself and you’ll be notified the moment a spot opens.

We’re not taking walk-ins right now, since demand keeps the book full. Appointments are reserved for members and are typically booked well in advance. See Appointment Policies

The surest way to catch a last-minute opening is to add yourself to our daily waitlist in the app or website and checking frequently for cancellations. Openings are released to everyone on the waitlist at the same time, first come, first served. See Appointment Policies

You can cancel or reschedule any time up to 48 hours before your appointment, at no charge. Inside 48 hours, a $25 fee applies per base service — one fee for each manicure or pedicure booked.

Our waitlist runs on a daily basis. To give yourself the best shot at a spot, you can create customized entries in the app for multiple days. When an opening becomes available, everyone on the waitlist is notified at the same time. Openings are first come, first served — the first guest to book the slot gets it, so we recommend booking as soon as you see the notification. See Appointment Policies

Certainly. We can take care of both in one visit — they’re performed one after the other rather than at the same time, so the quality and the calm both hold up. Worth knowing: each service holds its own spot on the schedule, so booking a manicure and a pedicure together uses both of your two appointment slots.

We allow a 10-minute grace period. If you arrive within 10 minutes of your appointment time, we will do our best to modify your services so we can accommodate you within the remaining appointment window. There is no fee for arriving late on its own. If we are not able to accommodate you in the time remaining and the appointment has to be cancelled, the $25 cancellation fee per base service applies.

You can keep up to two appointments on the schedule at a time. Each service holds its own spot, so a manicure and a pedicure booked together use both. See Appointment Policies