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Everything you need to know about our services, membership, billing, and booking—all in one place.
Select a category below to find quick answers about your Earth Nail Spa experience.
We do not offer dip powder. We specialize in builder gel and Gel-X systems, which deliver comparable durability and strength while remaining lighter and healthier for your natural nails. Unlike dip powder, which requires a full soak-off, builder gel can be safely refined and rebalanced at each appointment — significantly less damaging over time. We do still remove dip powder if you are transitioning from it.
We do not offer traditional acrylics. To maintain our commitment to nail health and a fume-free environment for all guests, we specialize exclusively in modern, flexible gel systems such as builder gel and Gel-X. We do still remove acrylics if you are transitioning from them.
We offer Nail Art (cat eye, chrome, simple designs) and French as add-ons. Chrome and magnetic designs require a gel finish. Current pricing and timing for both are on the Services menu. Our services are designed to be consistently high-quality for all members — by focusing on clean, simple finishes rather than complex nail art, we keep quality high and make it easy for members to book anytime. See the Services menu
We offer Nail Art (cat eye, chrome, simple designs) and French as add-ons. You will find current pricing for both on the Services menu. See the Services menu
Cat eye is a sophisticated magnetic gel technique that produces a shimmering, multidimensional finish. By using specialized metallic particles and a precision magnet, our technicians create elegant reflective lines and velvet-like effects.
Your safety is our priority. We utilize non-jet basins as they represent the gold standard in sanitation, eliminating the bacterial risks associated with internal jet systems. Every basin is meticulously disinfected after each use.
Yes, our membership includes all standard mani and pedi services, which includes Gel-X extensions. Please note we do not offer dip powder. A full list of included services can be found at earthnailspa.com/services.
All manicure and pedicure services listed on our menu are fully included with your membership. Add-ons — Nail Art and French — are the only services not included; you will find their current pricing on the Services menu. We maintain this focused offering to ensure consistent quality and ease of booking for all our members. See the Services menu
Our standard services include a variety of elegant shaping options, including Almond, Coffin, Oval, Square, and Squoval, at no additional cost.
Yes. The professional removal of gel polish, builder gel, Gel-X, dip powder, and traditional acrylics is fully included as a courtesy to our members.
We no longer offer children's manicures or pedicures, so there are no junior services to include in the membership.
Yes. You may freeze your membership for a $10 monthly fee any time before the next billing cycle. During this time, you may still use the Serenity Room, including Hydrowave Massage Therapy, at no additional cost. Upon unfreezing, you will be charged the full $129.
To manage your membership: 1) Go to your Profile, 2) Select Memberships, 3) Click on your active membership, 4) Tap the three dots in the top right corner, 5) Select Freeze, Cancel, or View Payment History. If you are unable to access these options, please reach out through our Get In Touch page. Please note: our front desk does not process cancellations, freezes, or refunds.Get In Touch → See Membership Policies
For your convenience, memberships automatically renew on the first of each month. See Membership Policies
Earth Nail Spa does not require long-term contracts. Members enjoy the flexibility of a month-to-month arrangement, provided that any intent to cancel or freeze is communicated by the last day of the preceding month before the draft. See Membership Policies
Our front desk team does not process those requests. Membership changes and refund concerns are handled through the contact form on our website or the chat in our app. See Membership Policies
Please reach out through our Get In Touch page so the issue can be reviewed by the appropriate team.Get In Touch →
You may not transfer your membership to another individual. Every person must create and have their own membership. See Membership Policies
You must create a membership account with the person's first and last name, phone number, and email address. Then purchase a membership on our app or website.
We completely understand how frustrating this can be. Due to the extremely high demand, many of our appointments are booked quickly by our current members. At this time, availability is limited while our Addison location is our only open location. We are actively working to expand capacity by adding more technicians and opening additional locations, but until then, appointments will remain highly sought after. We encourage you to add yourself to the waitlist. You will be notified if a waitlist spot becomes available. Please note that the availability shown online is the same as what our front desk team sees, and we are unable to create additional appointments beyond what is listed.
At this time, we are not offering walk-in appointments due to high demand. Appointments are reserved for members and are typically fully booked in advance. See Appointment Policies
To maximize your chances of securing a last-minute opening, we recommend adding yourself to our daily waitlist via the app or website and checking frequently for cancellations. While you are welcome to call, please keep in mind that our front desk team may be assisting in-person guests and unable to answer immediately. See Appointment Policies
We kindly request 48 hours' notice for all scheduling changes. Cancellations, changes or rescheduling requests made within this window are subject to a $25 fee per base service — one fee for each manicure or pedicure booked — unless moving to an earlier available time on the same day. See Appointment Policies
Our waitlist is managed on a daily basis. To maximize your chances of securing a spot, you may create customized entries in the app for multiple days. When an opening becomes available, everyone on the waitlist is notified at the same time. Openings are first come, first served — the first guest to book the slot gets it, so we recommend booking as soon as you see the notification. See Appointment Policies
Certainly. While we can accommodate both services in one visit, they are performed sequentially rather than simultaneously to ensure the highest quality of care and a truly relaxing experience.
We have a 10-minute grace period. If you arrive within 10 minutes of your appointment time, we will modify your services so we can accommodate your appointment within the remaining time frame. After 10 minutes, the appointment will be cancelled and a $25 cancellation fee may be charged. See Appointment Policies
You can book two appointments in advance. See Appointment Policies
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